1. You are the manager of a bakery. Based on recent feedback, you’ve become aware that your customer satisfaction has decreased over time. How would you analyze the value chain to determine the problem? Outline your steps.

Minimum 150 words

B)           One of the challenges of management is balancing customer satisfaction with the empowerment and trust between you and your employees.

You own a beauty salon. A customer makes a complaint about your hairdresser’s “attitude” and demands a full refund. Your employee vehemently denies the accusations and unfortunately there were no witnesses to question.

  1. What do you do? 
  2. What are the ethical considerations?

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