Assignment Overview
Continue working with the company you founded in Module 1. You have already analyzed a key process, process improvement, and productivity. It is now time to add TQM to the mix.
TOTAL QUALITY MANAGEMENT (TQM)
The SLP focuses on the quality and quality management of your company.
Two types of research are required for SLPs in class:
- General research on Quality and TQM which may be found in course readings, the library, or online.
- Research on real companies engaged in the type of business that you have chosen.
SLP Assignment
Company Overview (may be the same every module)
Provide an overview of your company.
- Company name
- Location (can be virtual)
- The type of business. Keep the concept simple and focused on one thing. Be specific.
This section should be no longer than ½ page
Quality Management in the Industry
Research the importance of quality in the industry. Provide background on the concept.
Explain how the company can use quality management based on industry research.
Identify at least three areas of types of quality focus (e.g., product quality, etc.) in the company.
This section should be 1 ½ pages in length. Research is required.
Measurement Tools
Discuss how quality is measured in the three target areas (in the last section).
What quality tools and techniques that can be used to chart, diagnose, and improve quality in these three areas?
This section should be 1½ pages in length. Research is required.
Quality Management
Research quality management programs such as TQM, Six Sigma, or ISO9000. Learn how they are applied and which best fit your company. Consider quality tools and techniques that are used for process control, quality, or employee involvement.
Investigate the types of quality programs and recommend the best program or programs for your company to use and explain why. Be sure to include a focus on the consumer.
This section should be 1 ½ pages in length. Research is required.
Since you are engaging in research, be sure to cite and reference the sources in APA format. The paper should be written in third person; this means words like “I”, “we”, and “you” are not appropriate. For more information see Differences Between First and Third Person. The excessive use of quotes or unoriginal content will directly impact performance since it suggests lack of comprehension and indicates that a student may not have mastered the concepts.
Module 2 SLP Background Readings
Quality Improvement Methods
The Integration of TQM and Six-Sigma (29 pages) By Ching-Chow Yang
Lean Six Sigma – Making It ‘Business as Usual’ (11 pages) By Graham Cartwright and John Oakland
Environmental Benefits of Lean Methods
SLP Assignment Expectations
Use the attached APA-formatted template (OPM500 SLP2) to create your submission.
Your submission will include:
- Trident University International’s cover page
- The body will be 5 pages with APA citations (2- to 3-sentence introduction, body, 2- to 3-sentence conclusion)
- The reference list page in APA format
