With reference to research, explain and evaluate the Total Quality Management techniques and processes deployed at Toyota; with consideration of the level of success they have achieved.
Should inclouding kaizan, just in time, Total quality management, bench marketing and quality control.
Understand the ways in which quality assurance processes are used to improve business performance.
Evaluate the strategies for improvement within business and their relative merits.
Critically analyse the forces for change operating in the business context, the means used to implement them and how to assess their success.

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