You are a healthcare manager at Kensington Family Practice, a local physicians’ office that oversees the care of patients of all ages. Kensington Family Practice is known for putting patients first and providing care with a smile. As the clinical staff are primarily general practitioners, specialized services, such as cardiology, are provided through the larger hospital system.

Kensington Family Practice has been in business for decades, and many of its systems have not changed over the years. You have been asked to explore ways in which technology could be used to optimize the patient experience and report back to the administrative team so it can decide whether to invest in new technology for the practice.


Every project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:

To share your feedback on whether or not Kensington Family Practice should invest in new technologies, you have been asked to develop a clear, concise executive summary.

Specifically, you must address the following:

  • What are the benefits and drawbacks of investing in automation and system integration for patients and employees?
  • What are key considerations for investing in automation technologies?
  • How would investing in automation and system integration enhance healthcare practices?
  • How could automation technologies be leveraged to have maximum impact on organizational outcomes such as the following?
    • Security and confidentiality
    • Positive patient experience
    • Quality of care
  • In conclusion, would you recommend that Kensington Family Practice invest in automation and system integration? Why or why not?

What to Submit

Executive Summary
Develop a concise 500- to 1,000-word summary that outlines the benefits, considerations, and opportunities for automation in the healthcare environment.


Richins, S.M. (2015). Emerging Technologies in Healthcare (1st ed.). Productivity Press. Chapter3.  

Murray, A. (2011). Mind the gap: technology, millennial leadership and the cross-generational workforce. Australian Library Journal, 60(1), 54-65.

Kathleen M. LaTour, & Shirley Eichenwald. (2013). Health Information Management: Concepts, Principles, and Practice, Fourth Edition: Vol. 4th ed. AHIMA Press.  Chapter 9.

Cresswell, K. M., Bates, D. W., & Sheikh, A. (2013). Ten key considerations for the successful implementation and adoption of large-scale health information technology. JOURNAL OF THE AMERICAN MEDICAL INFORMATICS ASSOCIATION, 20(E1), E9–E13.

Meinert, E., Alturkistani, A., Brindley, D., Knight, P., Wells, G., & de Pennington, N. (2018). Weighing benefits and risks in aspects of security, privacy and adoption of technology in a value-based healthcare system. BMC MEDICAL INFORMATICS AND DECISION MAKING, 18, 100.

Romeo, T. (2018). Automating the patient financial assistance process to improve patient satisfaction at Trinity Health. Health Management Technology, 39(2), 26.  

Purcărea, T. . (2016). Creating the ideal patient experience. Journal of Medicine and Life, 9(4), 380–385.  

Farber, N. J., Lin Liu, Yunan Chen, Calvitti, A., Street Jr., R. L., Zuest, D., Bell, K., Gabuzda, M., Gray, B., Ashfaq, S., & Agha, Z. (2015). EHR use and patient satisfaction: What we learned. Journal of Family Practice, 64(11), 693–696.

Richins, S.M. (2015). Emerging Technologies in Healthcare (1st ed.). Productivity Press.  Chapter 6, Chapter 5, and Chapter 1.

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