Stevenson, W. J. (2012). Operations management. (11th ed.) New York, NY: Irwin McGraw-Hill.
Johnson & Johnson Company ??” http://www.jnj.com
http://www.managementhelp.org/ops_mgnt/ops_mgnt.htm
http://strategis.ic.gc.ca/epic/site/mfbs-gprea.nsf/en/lu00012e.html
http://www.asg.com/products/productarea_list.asp?id=operations
http://www.emeraldinsight.com/info/journals/ijopm/ijopm.jsp
http://www.som.cranfield.ac.uk/som/research/centres/cbp/
http://www.informs.org/
http://bradley.bradley.edu/~rf/opman.html
http://www.sussex.ac.uk/Users/dt31/TOMI/index.html
After reading the following chapters write an essay that meets the following criteria:
• Summary of Chapters 5, 6 and 7
• Focus on and integrate Johnson and Johnson into the narrative of this essay
• Draws conclusions about quality, quality control and work systems
• Contain descriptions of two to three key concepts and progress through the course
• Conclusion
• Appendix
• Outside resources can be used, if applicable ??” no sources older than 5 years
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