Question 1:

Businesses often state that their greatest asset is their employees. One of the key benefits of having long-term employees is the experience and knowledge each employee has about their specific job tasks, customers, functions, etc. However, how does a business collect this information so that the experience and knowledge can be shared with others? People are often afraid to share what they know because they are afraid of losing their value to the company and potentially becoming replaceable. Does your organization have a knowledge management system? How is experience shared with others in your business?

Question 2:

Making the decision to institute change is a critical component of running a business.

  • In your role as a current or future manager, what research, norms, and standards would you use to assess the organization’s climate for change?
  • What examples can you provide to support your assessment approach? 

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