Answer each of these questions separately. The answer should be approximately one page double spaced.

Question 1. You are the CEO of a nonprofit community hospital located in a small city. An influential patient is in your office with a hospital bill that he received recently for a one-day stay in your hospital(most of the time was spent in the emergency room). The bill, excluding physician charges, was $17,000. The patient thinks this is outrageous, and he wants to know what the care actually cost the hospital. What do you tell him?

Question 2. Distinguish the accounts receivable from the revenue cycle.

Question 3. What is the best way to evaluate revenue cycle management performance?

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