Question
Describe how the effectiveness of relationship management and service quality influences social work service delivery
Essay details
- 900 words
- Harvard referencing
- Good engagement with question with evidence to back it up and relate to social work practice.
Recommended references/ resources
Berends, L. & Crinall, K. (2014) Management and Practice in Health
and Human Service Organisations, Melbourne: Oxford University Press.
Brody, R. & Nair, M. (2014) Effectively Managing and Leading
Human Service Organizations, 4th edition, Los Angeles: Sage.
Hanford Letchfield, T and Lawler, J (2013) Perspectives on
Management and Leadership in Social Work.
Huffington, C., Armstrong, D., Halton, W., Hoyle, L., Pooley, J.,
(Reprint 2004, 2005, 2007) Working Below the Surface: the
Emotional Life of Contemporary Organisations, Chapters 2,5,
6 & 7.
Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost
LP. The Improvement Guide: A Practical Approach to Enhancing
Organizational Performance (2nd edition). San Francisco: Jossey-
Bass Publishers; 2009.
Useful web-based content
• Quality improvement:
http://www.ihi.org/resources/Pages/HowtoImprove/defau
lt.aspx & http://www.apiweb.org
• Good governance- managing resilience at a strategic
level: https://www.lenus.ie/handle/10147/579790
• Quality and management :
papers/The%20illusion%20of%20quality%20management%20in%20social%20services.pdf
