Application Assignment

Resistance to Change

Unit Learning Outcomes

ULO #1: Evaluate the etiology of “resistance to change”, which is typically experienced, to some degree, throughout an organization, from its’ senior leadership to the rank and file. (CLO 1, 4, and 5)

ULO #2: Construct a plan to aid senior leadership in developing and implementing sound strategic decisions while managing resistance to change at all levels within an organization. (CLO 1, 2, 4, 5, and 7)

Rakich, J. S., Longest, B. B., & Darr, K. (2010). Cases in health services management (5th ed.). Baltimore, MD: Health Professions Press.

Instructions

In this unit, the topics of organizational development and managing resistance to change are covered. Organizational development (OD) is a discipline that aids companies in formulating and implementing strategies necessary to ensure their future sustainability. This unit’s case illustrates the efforts of a non-profit, faith-based continuing care retirement community (CCRC) to ensure its sustainability by retaining the services of a consulting firm to aid them in developing a long-range planning. In addition, this case makes clear that the phenomenon which leads to a resistance to change is present at all levels within a firm and that if unchecked can have severe and undesirable implication for the organization.

Case Synopsis: This case focuses on a consultant who encounters resistance to change, questionable financial management practices, and a lack of business acumen in the board of directors. It isn’t uncommon to find board members lacking business acumen or even a fundamental understanding of the industry for which the company is apart. This puts senior leadership in the position of educating the board to the point where they are capable of executing their due diligence in terms of setting organizational policy. This case illustrates the fact that resistance to change can take place at any level within an organization. Like all employees, board members have an opinion of the direction the organization should head and a rational for to support their position. This doesn’t mean that the rational is grounded in reality or well supported by institutional and market research. Many times it’s just a gut feeling. This is true even when the board retains the services of a well-respected consulting firm to assist in the long-range planning process. Even when the consultant presents logical and well-supported suggestions, if they conflict with the opinions of board members, then resistance is likely to result.

Directions

Carefully read Mueller-O’Keefe Memorial Home and Retirement Village, Case # 10, located on page 151, in your Cases in Health Services Management (5^th ed.) book. After reading the case study, please complete the following task:

At the conclusion of the meeting with the board, Cantwell, the OD consultant, became uneasy. As he left for home, he wondered what went wrong. How could he further help the committee to decide or to take action? He could not help but think about Polk’s faith in “seat of the pants” decisions. He had done the best job he could. He hoped to be able to assist the board in implementing the selected strategies. Acting as an OD consultant who has been assigned to work with Cantwell to successfully complete the long-range planning project for Mueller-O’Keefe Memorial Home and Retirement Village, formulate an action plan that will aid the leadership team in making the best possible strategic decisions in order to position their organization for long-term success while managing anticipated resistance to change.

The students are expected to carefully read the case study. This action plan should include specifics and supporting rationale. In addition, the action plan should thoroughly and explicitly address the assignment expectations. The action plan should reflect a higher level cognitive processing (analysis, synthesis, and evaluation), which is essential for someone being prepared to serve in an operational capacity within the healthcare and related industry. There is no minimum number of references that need to be utilized to support the completion of this assignment; however, it is generally understood that any good case study analysis will incorporate the appropriate quality and quantity of scholarly sources to support any suppositions and recommendations. The submission will not exceed four (4) pages in length, excluding the title and references pages. The document must adhere to the APA writing style. Finally, the document should be prepared as a Microsoft Word document and uploaded under the correct unit assignment page. Emailing the assignment to the instructor will not be accepted and the late policy will be applied.

Rubric

Application Assignment Rubric

Application Assignment Rubric

Criteria

Ratings

Pts

Content

Excelent – 45 to 40.5 pts: All components of the assignment have been explicitly addressed. The content reflects graduate-level execution with clear evidence of critical thinking, synthesis of relevant information from credible sources, and clear mastery of the concepts necessary to successfully execute each component of the assignment. The content is logically organized and contains only that information necessary meet the expectations of the assignment and does not contain content that could be considered superfluous or distracting. All arguments, recommendation, and positions are logically presented and properly supported with credible or scholarly sources.

45.0 pts

Good – 40.49 to 36 pts: Most of the components of the assignment have been explicitly addressed. There are some aspects of the assignment that appear to have been implicitly addressed. The content mostly reflects a graduate-level effort in the execution. While there is evidence of critical thinking, synthesis of information from credible sources it isn’t consistent throughout the submission. It appears that the student was somewhat comfortable with many of the concepts necessary to successfully complete each component of the assignment. The content is mostly organized in a logical manner; however, it contains some content which could be considered superfluous and mildly distracting. Most of the arguments, recommendations, and positions are logically present and supported with credible and scholarly sources.

40.49 pts

Fair – 35.9 to 0 pts: Few of the components of the assignment have been explicitly addressed. Most of the components were either implicitly addressed or not covered. The content is not consistent with what would typically associate with a graduate leaner. There is little evidence of critical thinking or synthesis of credible sources to support the completion of the assignment. It appears that the student has little to not understanding of the concepts necessary to successfully address the components of the assignment. The content isn’t well organized and difficult to follow. It contains a large amount of content which considered superfluous and distracting. Few of the arguments, recommendations, or positions are logically presented and supported with appropriate sources.

35.9 pts

45.0 pts

APA

Excellent – 10 to 9 pts: Narrative submissions are prepared consistent with the APA Manual (6th edition) and include a title and reference page. Submissions that are required to be presented in a table, PowerPoint, or Excel format and whose content requires appropriate support from credible or scholarly sources, these sources are properly in-text cited and listed in a reference page consistent with the APA Manual (6th edition) The submission contains very few or no grammatical, punctuation, syntax, and verb-tense agreement errors.

10.0 pts

Good – 8.99 to 8 pts: Narrative submissions are mostly consistent with the APA Manual (6th edition) and include a title and reference page. Submissions that are required to be presented in a table, PowerPoint, or Excel format and whose content requires appropriate support form credible or scholarly sources, these sources are mostly in-text cited and properly listed in the reference page consistent with the APA Manual (6th edition). The submission contains some grammatical, punctuation, syntax, and verb-tense agreement errors.

8.99 pts

Fair – 7.99 to 0 pts: Narrative submissions contain a large number of inconsistencies with the APA Manual (6th edition). Submissions that are required to be presented in a table, PowerPoint, or Excel format and whose content requires appropriate support from credible or scholarly courses, these sources aren’t properly in-text cited and listed in the reference page consistent with the APA Manual (6th edition). The submission is poorly written and contains a large number of grammatical, punctuation, syntax, and verb-tense agreement errors.

7.99 pts

10.0 pts

Description of criterion

Excellent – 5 pys: The submission meets the length requirements as specified within the assignment expectations.

5.0 pts

Good – 3 pts: The submission is slightly outside page length requirements as specified within the assignment expectations. As a result, the student may have struggled to fully meet all of the assignment expectations.

3.0 pts

Fair – 1 pt: The submission is not consistent with the page length requirement as specified within the assignment expectations. As a result, the student was largely unsuccessful in meeting the assignment expectations.

1.0 pts

5.0 pts

Total Points: 60.0

Need Help with Your Assignment? Let us Help you

Place Your Order

We guarantee you the following if you order your paper with us

High Quality Papers

All papers are written by ENL (US, UK, AUSTRALIA) writers with vast experience in the field. We perform a quality assessment on all orders before submitting them.

Timely Delivery

Do you have an urgent order? We have more than enough writers who will ensure that your order is delivered on time.

100% Original

We provide plagiarism reports for all our custom written papers. All papers are written from scratch.

24/7 Customer Support

Contact us anytime, any day, via any means if you need any help. You can use the Live Chat, email, or our provided phone number anytime.

Confidential and Secure

We will not disclose the nature of our services or any information you provide to a third party.

Stressed? We got you covered