The process of improving the quality performance in the health care system consists of analyzing the roles and responsibilities entitled to the facility. Therefore, the healthcare organization determines which health care facility is suitable for offering health services to the community. However, some healthcare facilities provide a low level of quality performance being rated below 2-star rating. For instance, Larchwood Village Retirement Community is a health center located in Ohio and has been rated 1 star as per their services. The Medicaid and Medicare Nursing Home Compare website have provided the evidence on their performance related to their services.
Quality Performance
The Larchwood Village Retirement Community has various services but does not meet the requirements of a healthcare facility. For instance, their services are rated below a 2-star rating which is seen in short and long stay residents. The short stay residents do not match the average quality performance in national average (Medicare.gov, n.d). For example, the facility scored 61.5% in the assessment of influenza patients whereby the average score in Ohio is equal to 82.4% (Medicare.gov, n.d). Similarly, the long-stay residents assessed and treated of influenza in the facility amounted to 89.9% while the average treatment percentage in Ohio is equivalent to 95.3% (Medicare.gov, n.d). Therefore, the facility is below average in the treatment of various diseases.
Safety Indicators
The Larchwood facility has shown expertise in providing safety precautions. For instance, the survey conducted revealed that the fire prevention inspections produced results without deficiencies. Therefore, the building construction, interior finish, walls, doors, and hazardous areas recorded nil deficiencies showing that the facility is well-prepared for any health and safety hazard (Medicare.gov, n.d). However, there have been few cases of security as a result of neglect from the facility management. For example, the facility is far from being clean, safe, and comfortable to the residents, patients, and the staff. Similarly, there were cases of safe provision of drugs by a licensed pharmacist. Furthermore, the facility had failed to ensure that the residents are safe from all forms of physical abuse or punishment. Therefore, the safety indicators are rated poorly based on the services offered by the facility.
The Scope of the Facility’s Deficiencies
The health inspection conducted in the facility produced a list of deficiencies found in the facility which would be a danger to the healthcare services. For example, the facility reported a gap in mistreatment whereby few cases of harm was subjected to the patients or residents (Nursing Home Profile, n.d). Additionally, the quality care did not match the expectations of the patients thus; having issues with the needs of the residents. The assessment was also affected whereby the health practitioners failed to conduct initial and periodic assessments as well as performing a complete care plan to their patients. However, Harrington, Carrillo, and Garfield (2015) claim that the deficiencies would result in an inadequate treatment procedure and the patients would suffer in the process of healthcare delivery. Therefore, the service provision would require the cooperation of the facility management to determine the best procedure to meet their facility objective.
Recommendations to Correct the Deficiencies
The facility should ensure that the healthcare services are meant to improve the lives of the residents thus; the need for improving the overall healthcare services. For instance, the facility management should ensure the value and security for money provided by the patients (Sadeghi et al., 2012). Similarly, the facility should offer services that promote the dignity and respect of the residents as well as their interests. Additionally, the healthcare practitioners should conduct periodic assessments towards the betterment of the patients’ health system. Furthermore, Sadeghi et al. (2012) suggest that a complete care plan would benefit both the facility and the residents in the process of caregiving. Therefore, the facility would yield positive results towards the functioning of the healthcare whereas the overall rating would increase.
References
Harrington, C., Carrillo, H., & Garfield, R. (2015). Nursing facilities, staffing, residents and facility deficiencies, 2009 through 2014. Kaiser Family Foundation. Kff.org. Retrieved from http://www.kff.org/medicaid/report/nursing-facilities-staffing-residents-and-facility-deficiencies-2009-through-2014/
Medicare.gov. (n.d.). Nursing home profile. Retrieved from https://www.medicare.gov/nursinghomecompare/profile.html#profTab=0&ID=366359&Distn=1.6&loc=44135&lat=41.425548&lng=-81.8279011
Sadeghi, S., Barzi, A., Shabot, M. M., & Mikhail, O. (2012). Integrating quality and strategy in health care organizations. Burlington, Mass.: Jones & Baartlett Publishers.
