1-Learning Outcomes being assessed:
- CLO 3- Research the impact of culture, power and politics in managing change.
- CLO 4- Assess the role of organizational leadership in managing change in the UAE. 2 –
Assignment Requirements In your role as a group of consultants, pick any UAE based organization which has undergone a major change in last 10 years. Using primary and secondary resources analyze the organization and do the following
The company is Al Ain hospital I put in for each part of interviewee answers and you should find secondary information to support what she said , you should use third person in this assignment.
- background about company
interviewee answer: Al Ain hospital is one of other 11 public hospitals that are under the big SEHA Health System (Abu Dhabi Health Services Company). SEHA is an independent public joint stock company that owns and operates all public hospitals and clinics across the.
Add from secondary resources please
- Part A: Identify and examine in detail any three characteristics of organizational culture.
Interviewee answer: Inner layers of culture
Values: Al Ain Hospital with all SEHA hospitals have a unified vision, mission and values. The vision, mission and value are developed to be aligned with Abu Dhabi Government 2030 vision and aspirations. To insure full realization and awareness to employees and customers, they are shared in the website, intranet, everywhere you go in its premises and even in employee ID badges and this came from the belief of full transparency and the long term vision drawn.
SEHA Vision: “Leading worldwide integrated, outstanding healthcare services with the highest quality and safety standards”
SEHA Mission: “Transform our healthcare system services to the highest medical quality and customer care international standards”
SEHA Values
- Ihsan
- Innovation
- Sustainability
- Transparency
- Quality
- Culturally sensitive
Beliefs & Strategy :
Al Ain Hopital as a part of SEHA group with the same vision and strategy has its own strategic plan and objectives which are part of SEHA big plan that are assessed, adjusted and audited by the corporate regularly during the year. The strive to deliver patient care with high standards has sculpted the directions and benchmarked SEHA Hospitals including Al Ain Hospital towards the international standards. The direction now is excellence. Which has been proved through the quality awards and accreditations the hospital gained through the last years.
Outer layer of culture
Annual Reports:
Annual reports are provided every year including operation, financial and clinical data & results and written using EFQM. There is as well nnual review to set the next year KPIs.
Cleanliness of the facilities:
As a hospital cleanliness is a major must and priority. Outsource cleaners from a contracted company are hired and distributed and lots of rounds are daily done to insure high standard cleanliness. As well as rounds are done to gain patient feedback and results are recorded in reports and analyzed. There is a daily audit on that. Waste are get rid of with the cooperation of the municipality.
Design & ambience of the premises and facilities:
Al Ain Hospital is an old hospital that has old buildings being renovated continuously. New building starts to appear and be the new hospital. The new state of art is designed in line with international building standards, which are among the most stringent in the world, and its clinical services will meet internationally established healthcare standards.
Punctuality & Lateness:
Al Ain Hospital has a time & attendance system that is build up based on the HR policy. Employee can easily track his attendance records even through smart phone and close and leave or permission. All disciplinary actions are processed automatically.
Culture of Al Ain Hospital:
- Culture of excellence: the aspiration to excellence are embedded through the daily operation not providing a good service with high standards but providing service with excellence. Al Ain Hospital got many excellence awards Shaikh Khalifa Excellence Awards (Golden) 2013&2015 & Dubai Quality Awards 2014 and many others.
- Society responsibility culture: Al Ain Hospital is not only providing health care to patients but also considered to be a teaching hospital where students receive proper training as well as volunteers can be enrolled to experience workplace. Research as well gained a lot of attention encouraging doctors and employees to contribute in research and has a committee is specialize on that.
- Part B: Identify and discuss the sources of power in your chosen organization. Also comment on how power and politics played a role in change management (if applicable).
Interviewee answer: Source of Power 1:
Formal Authority: Al Ain Hospital is owned and operated by SEHA which is responsible of all public healthcare centers & hospitals in the emirates of Abu Dhabi while Abu Dhabi Heath Authority is responsible to regulate both public and private healthcare sectors.
Control of scarce resources:
Use of structure, rules and regulations: Al Ain Hospital is applying all policies and rules of SEHA as well as meeting regulations set by the Abu Dha bi Health Authority.
Control of decision processes:
Al Ain Hospital Management have full of ability to deside on matters that are authorized as per the Authority Matrix. Matters not authorized should be escalated to the SEHA corporate.
Source of power 2:
Control of knowledge and information: Al Ain Hospital realizes the important of knowledge and information availability though:
- Insure training employees to insure knowledge transferred properly in case some staff leave
- Engage employees of internal audits, projects and committees
- Insure data, reports, processed and any other forms of information availability in systems
Control of technology:
As a health care provider looking for excellence, technology update is a core business must where most of the hospital operations are processed through an updated technology.
Interpersonal alliences, networks “informal organization”:
Al Ain hospital as a part of SEHA entered into a number of partnerships not only inside UAE but with international healthcare institutions. Their world-class capabilities have contributed much to the hospital growth and development in knowledge transfer, education, promoting healthcare excellence, and achieving goals with competitive advantage.
- VAMED previously
- Faculty of medicine
- Part C: Comment on the reasons for change, what were the triggers for this change? How did it benefited the organization?
Interviewee answer: Al Ain Hospital is a health care provider in a vivid field where change is permanent. So to keep successful and reach excellence you should cope with the change.
Customer: Customers feed back gained through satisfactions Survey or the daily round feedback or in Masool initiative meetings are looked at thoroughly. Many changes and enhancements where conducted in result of the their feedback such like providing Golf carts to facilitate patient transfer in the premises.
Competition: competition with other healthcare providers has inforced the hospital to interduce new services and to be more specialized in many areas such like Truama.
Technology: Al Ain Hospital insures are systems used are u to date. Many enhancement on the systems based on technology update of users feedback are conducted continuously such as linking the hospital systems with SEHA facilities.
Government Regulations: Change in regulations by SEHA or Abu Dhabi Heath Authority are applied immediately where changes are shared on spot to the concerned and documented. This happens from time to time and culture of transparency and hospital willingness to change is assured.
Desire for Growth: The hospital desire for growth is proved seeing the new hospital stands with the studied expectation to open new services and receive more patients.
Need to improve processes: reviewing feedback and analyzing the cause of patients negative feedback processes were changed for example delay of service, registration process and work flow has a slight change to meet patients satisfactions.
- Part D: Comment on the role of Leader in this organization & mention any two initiatives / techniques he or she employed to manage / facilitate the change.
Interviewee answer: Change is a habit where hospital experiences with positive results. Managng and facilitating change are conducted through:
Transparency and insipirations: Insure sharing vision to employees with change reasons and update and get their voice heard to win their hearts and drive them to the change challenge
Trainings: Conducting the required training by specialized professionals
Meetings: conducting review and update meetings with concerned to look at the progress and do required adjustment if needed
Add more information in part D from secondary research please because it is very short.
2-Handing in format instructions
Names & Parts of all Group members must be mentioned on the cover sheet.
- Submit a softcopy of your report in BB LEARN and make sure to Number all pages. (ONLY GROUP LEADER)
- REPORT must be typed using APA style Front size 12, double space in Times New Roman. No Word Limit · Mention all references used in the assignment
