“Empowering Front Office Professionals with Understanding of Guests’ Personality Psychology” Article Review
Understanding different people’s personality is a major step towards handling and making them comfortable. Particularly, this ability is essential for professionals such as front office professionals whose duties depend on their client’s satisfaction for them to be successful professionally. Mishra and Pal’s article gives an in-depth description of the different personalities of the customers and how the knowledge can help the professionals perform their duties efficiently.
First, the Mirsha and Pal’s article gives a detailed explanation of the customers’ behavior. The article explains the importance of managers and other professionals who are directly involved with the customers to understand the different personalities. According to Mirsha and Pal, the customers showed personalities such as being open to experience, conscientiousness, extraversion, agreeableness and neuroticism (45).These diverse characters and their respective reactions to issues make the knowledge on how to handle them necessary for the successful running of the various business enterprises.
Additionally, the article has used acceptable means of data collection to get the information found in the article. Mirsha and Pal state that they interacted with successful hospitality professionals and used reviews of the related literature to get the data used in the article (46). These methods of data collection makes the information in the article reliable since the methods used to collect the data are scientifically approved
I think the article is comprehensive and dependable. This is because of the methods of collecting data and the depth of explanations respectively. The front office professionals should use the information in the article to get more insight about their jobs. Thus, the professionals would avoid issues that would arise due to poor understanding of the clients and would improve their customers’ satisfaction too. Eventually, this would benefit the business too through increased customer number.
Work Cited
Mishra, Rajiv, and Kulwinder Pal. “Empowering Front Office Professionals with Understanding of Guests’ Personality Psychology.” Global Journal of Management And Business Research, vol.13, no.12, 2014, pp. 44-50.
