Book: Evans, James R and Lindsay, William M. (2011). Managing for quality and performance excellence. 8th Ed. Mason, OH: South-Western.
Chapter: 3 – Assess ISO Standards in Practice
Instructions:
The importance of the selected organization as a system, analyze the principles of Total Quality Management, and evaluate the role of quality in the organization’s success.
Choose two companies to write about for this assignment.
The first company (Florida Department of Corrections ??” http://www.dc.state.fl.us) will be any one of the organizations or companies where you have worked. Additional information can be obtained from the website.
The second company (Johnson and Johnson ??” http://www.jnj.com) will be an organization or company where you have never been personally employed. Additional information can be obtained from the website.
For both companies, you will provide the following information:
1. History of the organizations (or companies)
2. History of the quality programs in the organizations (or companies)
3. Summary of quality activities (e.g., leadership, quality circle, quality program, management commitment level, employee involvements, product or service quality level progress, continuous improvement activities, supplier certification activities, etc.)
4. Results of the quality programs (e.g., product or service quality level, saving cost, financial business improvements, customer satisfaction rate, team work practices, market share changes, employee productivities, etc.)
5. Compare both companies against the ISO 9000:2000 Quality Management Principles as shown in the chapter provided. If more information about ISO 9000 is needed, check the online resources listed:
The W. Edwards Deming Institute
http://deming.org/
The Juran Institute
The Kaizen Institute
6. In your comparison, address how well company 1 positioned against ISO 9000 criteria.
7. Compare how well company 2 positioned against ISO 9000.
8. Lastly, compare both companies and where you recommend your company (Florida Department of Corrections) should improve in order to be a better quality company.
9. Conclusion
There are faxes for this order.
