1. Which of the following is a measure of operations and supply management efficiency used by Wall Street?

2. When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is this process called

3. The total output from a production system in one day is 500 units and the total labor necessary to produce the 500 units is 350 hours. Using the appropriate productivity measure, which of the following numbers represents the resulting productivity ratio

4. Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service

5. Which of the following basic types of production layout formats is one in which equipment or work processes are arranged according to the progressive steps by which the product is made

6. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development

7. The customer order decoupling point determines the position of what in the supply chain

8. Machine breakdown and repair in a 12-machine factory having three repair mechanics would develop which type of queuing system line structure concerning machine breakdowns

9. Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the average service time

10. An assumption of learning curve theory is which of the following

11. The 10th repetition of job is timed at 100 minutes. If the learning curve for this job is 80 percent, what is the estimated time for the 100th repetition of this job

12. For which of the following should we use an X-bar chart based on sample means to monitor process quality

13. In setting up a kanban control system you need to determine the number of kanban card sets needed. If the expected demand during lead time is 25 per hour, the safety stock is 20 percent of the demand during lead time, the container size is 5, and the lead time to replenish an order is 5 hours, what the number of kanban card sets is needed

14. Which of the following is usually included as an inventory holding cost

15. Using the fixed-order-quantity model, which of the following is the total ordering cost of inventory given an annual demand of 36,000 units, a cost per order of $80, and a holding cost per unit per year of $4

16. Which of the following is not a function performed in scheduling and controlling an operation

17. Which of the following is an approach to dealing with a bottleneck

18. In designing a lean production facility layout, a designer should do which of the following

19. An advantage of a pure project where self-contained teams work full time on a project is which of the following

20. A company must perform a maintenance project consisting of seven activities. The activities, their predecessors, and their respective time estimates are presented here: Using CPM, what is the latest finish time for the last activity in this project (i.e., the total time to complete the project)

21. One of the principles of reengineering is which of the following

22. Which of the following is not one of the basic types of forecasting

23. A company wants to forecast demand using the simple moving average. If the company uses three prior yearly sales values (i.e., year 2011 = 130, year 2012 = 110, and year 2013 = 160), which of the following is the simple moving average forecast for year 2014

24. Maintaining a stable workforce working at a constant output rate while shortages and surpluses are absorbed by fluctuating inventory levels, order backlogs, and allowing lost sales is which of the following production planning strategies

25. What are two of the main objectives of ERP

26. If the best operating level of a piece of equipment is at a rate of 400 units per hour and the actual output during an hour is 300 units, which of the following is the capacity cushion

27. Under the lot-for-lot (L4L) lot sizing technique as used in MRP, we would expect which of the following

28. Which of the following is an input file necessary to run an MRP system

29. The centroid method for plant location uses which of the following data

30. In Hau Lee’s uncertainty framework to classify supply chains, a supply chain for innovative products with a stable supply process is called which of the following