Computer Crime Investigations
Stephenson and Gilbert (2013) defines crime as any activity conducted against the law that it violates the set rules and conduct. With the evolvement in the technology, most of the technological offenders violate the laws embraced in the computer field, but there is still no developed ideal way of dealing with such delinquents. As such, computer crimes may involve unauthorized access, terrorism, privacy invasion, theft of services, embezzlement, forgery, and computer fraud (Stephenson & Gilbert, 2013). Several security organizations are involved in tackling of such cybercrime activities through the launching of thorough investigations and giving a full report on the same. The State Crime Lab is one of such institutions that has been facing challenges in its service delivery. As per the AB Investigative Services (ABIS), which has been contracted by this agency to help mitigate the challenges faced, most parts of the State Crime lab are not well prepared to conduct extensive collection of the computer forensic evidence. Based on this statement, the ideal recommendations are described herein.
Quality Assurance (QA) is defined as the different activities that are set to ensure the quality by which the services or products are developed (Stephenson & Gilbert, 2013). On the other hand, Quality Control (QC) is defined as the process or activities which ensure quality in the goods and services delivered (Stephenson & Gilbert, 2013). As such, QA is of the essence in identifying the defects in the way the services are delivered or the production of services. To ensure that The State Crime Lab overcomes the challenges that it encounters in the collection of the evidence, QA and QC should be ensured. Adhering to the stated policy of the lab is one of the steps towards ensuring Quality Assurance. If all the employees are disciplined enough to follow the procedures agreed on for the collection of the evidence, the challenges encountered in data collection will be mitigated. Quality Control can be ensured by training all the employees and evaluating how well equipped with the necessary knowledge. Stephenson and Gilbert (2013) assert that computer crime investigations not only require experience in the area but also necessitate possessing of vast knowledge in the field so as to effectively figure out the crime, its cause, and effect (Stephenson & Gilbert, 2013). Assessment of the capability of the workers is of the essence in ensuring their competence in evidence collection and dealing with the customers.
The core intent of any commercial institution is to make profits. This can be guaranteed through maximizing the output while at the same time minimizing input. To ensure minimal input that will result in maximal benefits, liaising with the distributors and suppliers is of the essence (Stephenson & Gilbert, 2013). Settling on an agreement that favors attaining of the goods and services at an economical price is recommended. As such, for effective workflow, the organization should approach Internet distributors who are fast and efficient in their services and at the same time charge friendly prices. Although profits are expected out of maximizing the outputs, the organization should pay a lot of concern about the prices charged to the clients (Stephenson & Gilbert, 2013). Such costs should result in profits but at the same time be fair enough to keep the customers. The pricing system of the different end consumers should be based on the services required and the complexity of work done thus there should be special pricing at various customer sets.
A warehouse is defined as a storage for the goods and material needed in a business and the handling of these products and materials. It forms the central point for the flow of information between the supplier of the goods and material and the beneficiaries of these merchandises. For such a big computer crime investigation, there are many good and materials that are of the essence in running the organization. To achieve a good record of the real flow of the goods from the distributors to the beneficiaries hence keeping track of the expenses incurred, it is of the essence to keep inventory and ensure a high level of warehouse management (Stephenson & Gilbert, 2013). This can be achieved by handling the returns in a more professional way of accounting for every budget and the spending. This can be accomplished by considering some aspects when managing the warehouse operations such as space utilization when handling and storing goods, allocating resources, planning the workload, assembling and dispatching consignments and security.
Customer service is the core purpose of this organization; hence, the critical need to maintain a good communication system with the customers. In addition to the client service desk which faces many challenges such as several phones calls at the same time, a more efficient way should be introduced of communicating with the customers. An active website and employing several experts in handling customer queries and orders is of the essence.
Computer Crime Investigations are prone to be interfered with by people for malicious gains. To evade the being recognized as the people behind some crimes, hackers might penetrate the systems. Employment of profession penetration test is of an essence in escaping such a problem (Stephenson & Gilbert, 2013). Similarly, update the systems into the most secure system as per the advanced technology is vital in keeping the company’s activities private and secure. Similarly, new technologies are required to accommodate the e-business. New technologies such as the emergence of managed services that can ensure efficiency in storage, messaging and security of the organization need to be embraced.
In essence, the State Crime Lab should not only evaluate the areas with setbacks within the organization but should also seek to incorporate advanced technology that can help improve the services offered by the company. In addition to the resources provided, the workers determine how efficient the services offered are. Therefore, not only should the employees be thoroughly trained but also they should face stringent management.
References
Stephenson, P., & Gilbert, K. (2013). Investigating computer-related crime. New York. CRC Press.
