Dear writer
I need you to review 5 articles about how does Airline industry use SERVQUAL method in Airline industry? I also upload example paper for you, please see attach file and try to write with same structure and ideal.
Requirement of paper;
1.Brief & Background of 5 article by put all together
– How airline industries using SERVQUAL method which dealing with airlineindustries?
2. A scope and objectives of all paper
– You should write how articles are exploded in services quality in the airline industry.
– You have to give all objectives of all articles (4-5 sentences of each articles).
3. Methodology
– In this section, I need you review how articles using quantitative method for collecting survey questionnaire
4. Limitation & implication for service marketing
– To summarize all articles which relate about service marketing
5. Conclusion
– To conclude how service quality important issue for airline industry
Ps. Please try to write as good as or more than the example that I gave you.I will appreciate.
Thank you in advance
