For this assignment, write an essay that is a minimum of two pages in length, briefly discussing a negative experience you have had as a customer and connecting that experience with concepts and theories discussed in this unit.
1. Provide a brief summary of a negative experience that you had as a consumer.
2. Discuss the core values espoused by that organization. Incorporate information about that organization’s values using resources about the organization found in the Waldorf Online Library, the organization’s website, a YouTube video created and posted by the organization, and/or the organization’s social media sites. (If this is a smal organization that does not have a website, YouTube, or social media sites, and no library resources are available on this organization, rely on your observations of the organization’s espoused values.)
3. Compare and contrast (a) the core values that the organization espouses and (b) the values reflected by the organization’s actions in your consumer experience.
4. In your analysis, integrate the concepts presented in the unit lesson, and support your analysis with library resources. Incorporate a minimum of five resources in your essay. Of the five resources, include a minimum of three resources from the unit lesson, required unit resources, or other sources from the Waldorf Online Library. Of the five resources, at least one resource should be a primary source (e.g., website, social media site, or YouTube video posted by the organization), which emphasizes the organization’s espoused values.
Adhere to APA Style when constructing this assignment, including in-text citations and references for all sources that are used. Please note that no abstract is needed, but you should include an introduction section that presents the essay’s main points and gives a clear purpose for the essay.
