Read the following in Hynes, Managerial Communication:
- Chapter 11: Intercultural Managerial Communication
- Chapter 12: Conflict Management
- Chapter 13: Managerial Negotiation
- Case 12-2, “Conflict Over Job Duties,” page 351
- Rational Problem-Solving Process, pages 107–108 (Chapter 4)
Scholarly Sources
This reading activity uses the online databases provided by ProQuest. You can connect with all of the databases available to you, as well as the New Jersey State Library, by logging into the myEdison portal and locating the My Resources block. Links can be found under the Educational tab.
Using the ProQuest database, find and read the following articles:
- Saee, J. (2007). Intercultural awareness is the key to international business success. Global Focus, 1(3), 56–59.
- Yoshida, S. (2002). Globalization and issues of intercultural communications: Doing successful business in Asia. Vital Speeches of the Day, 68(22), 708–712.
Using the EBSCOhost database, find and read the following article:
- Symmes, W. M., & Mensik, A. M. (2016). Heeding transgender restroom, workplace rules. Journal of Business, 31(8), 17.
Case Analysis
Before beginning Written Assignment 6, read the article by Symmes and Mensik to gain familiarity with the topic of providing restroom facilities for transgender employees.
Analyze the workplace restroom conflict by applying John Dewey’s sequence for problem solving. Your analysis should be between 1050 and 1400 words (4 to 6 pages) in length. Be sure to infuse conflict-management theory, concepts, and vocabulary. The report should demonstrate mastery of the concepts introduced in Modules 1 through 4, be written in the third person, and be presented without editorializing. Maintain scope; that is, the report should be a discussion about resolution of conflict in a business setting and should not expand to become a social commentary on transgender bathroom use. Before you post, ensure that your entry is an analysis and not simply a summary of findings.
The paper must be written in conformance with the citation formatting requirements of APA style, and all sources, whether directly quoted or paraphrased, must be cited in the text of your assignment as well as included on a References page. Applying APA style can be easily accomplished by using Word’s “References” tab or by following the formatting requirements of APA Style.
Note: This assignment is graded based on the activity specifications above using the Written Assignment Rubric. However, a report that is poorly proofread or copy edited (and thus that does not clearly articulate the thoughts of its author) cannot receive a grade higher than satisfactory (C+). Please review both the assignment description and the rubric carefully for the required details.
Before Submitting Your Assignment
Before submitting any of the written assignments, check the following:
- Carefully proofread your document and make any revisions to grammar, content, and style. With the exception of correspondence, professional reporting is prepared objectively in the third person to limit any possible author bias. Eliminate any vague pronouns from the composition (i.e., pronouns that lack concrete antecedents). Check tense, since most reports are written in the literary present to provide a sense of timeliness for the reader. Past tense is best saved for historical reporting, and future tense is appropriate when a report’s subject centers on a prediction.
- Ensure that any ideas that are not your original work (ideas you have taken from the work of others) are correctly referenced using APA citation format for both in-text and bibliographic entries.
- Evaluate the document to affirm that the topic of the submission directly relates to the subject of the course (i.e., managerial communications). An essay must clearly demonstrate competency of a lesson learned by including appropriate theory, concepts, and vocabulary. The object of the report—that is, the scenario, situation, or event—must serve as an example that shows the mentor that a lesson can be applied to the workplace.
- Self-check your work by methodically relating the grading rubric to completed work.
| Rational problem-solving process analysis | You brilliantly examine Dewey’s rational problem-solving process and astutely analyze the case using connections, examples, and research from the text as explanations for what is occurring within the organization. You adequately examine Dewey’s rational problem-solving process and appropriately analyze the case using connections, examples, and research from the text as explanations for what is occurring within the organization. You superficially examine Dewey’s rational problem-solving process and weakly analyze the case; you partially use connections, examples, and research from the text as explanations for what is occurring within the organization. You insufficiently examine Dewey’s rational problem-solving process and ineptly analyze the case; you barely use connections, examples, and research from the text as explanations for what is occurring within the organization. null |
| Theory and professional vocabulary | You authoritively employ theory and professional vocabulary to support your argument throughout your analysis. You proficiently employ theory and professional vocabulary to support your argument throughout your analysis. You minimally employ theory and professional vocabulary to support your argument throughout your analysis. You inadequately employ theory and professional vocabulary to support your argument throughout your analysis. null |
| Purpose for writing | You effectively establish the context and purpose of the writing assignment; the thesis is clearly conveyed and central theme is readily apparent. You establish the context and purpose of the writing assignment; the thesis is identified and central theme is indicated. You somewhat establish the context and purpose of the writing assignment; the thesis and central theme are unclear. You ineffectively establish the context and purpose of the writing assignment; the thesis is not indicated and central theme is missing or insufficient. null |
| Content development | You use carefully chosen, authoritative, and compelling content that demonstrates mastery of the subject; provide an advanced and thoughtful analysis of ideas; present an in-depth synthesis of ideas demonstrating insight and interpretation; and include meticulous references to readings wherever necessary. You use appropriate and relevant content that demonstrates sufficient command of the subject; provide a germane analysis of ideas; and include references to readings. You use somewhat appropriate content that demonstrates limited command of the subject; provide a cursory analysis of ideas that lacks insight and interpretation; and include minimal references to readings. You use inappropriate and irrelevant content, provide little, if any, analysis, and do not include references to readings. null |
| Organization | You lucidly organize material into well-formed paragraphs and arrange your ideas logically to support the purpose of the paper; writing is fluid with an explicit focus and sensible structure. You logically organize material into well-formed paragraphs; writing has focus and structure. You loosely organize material and provide limited supporting detail; writing is somewhat disjointed and disorganized. You incoherently organize material, often impairing the reader’s ability to comprehend it; significant details are missing or irrelevant; writing is completely disjointed and lacks correct form and structure. null |
| Expectations/completeness | You effectively fulfill the length requirement for the writing assignment, thoroughly address all assignment criteria, and fully develop and explore concepts. You fulfill the length requirement for the writing assignment and sufficiently address assignment criteria and explore concepts. You minimally fulfill the length requirement for the writing assignment and incompletely address criteria and explore concepts. You do not fulfill the length requirement for the writing assignment and inadequately address assignment criteria and explore concepts. null |
| Evidence | You support points and subpoints with abundant clarifying detail, include relevant and clearly attributed sources as necessary, and effectively link ideas; comprehensive evidence extends ideas and fully authenticates the purpose/thesis of the writing assignment or paper. You support points and subpoints with sufficient detail, attribute sources as necessary, and link ideas; evidence relates to the purpose/thesis of the writing assignment or paper. You support points and subpoints with limited detail and improperly link ideas at times; most evidence does not relate to the purpose/thesis of the writing assignment or paper. You inadequately support points and subpoints with irrelevant detail and do not properly link ideas; little, if any, evidence relates to the purpose/thesis of the writing assignment or paper. null |
| Sources and documentation | You clearly and effectively document sources of information with in-text citations linking to “works cited” or references at the end of the paper; format is complete and entirely accurate. You properly document sources of information with in-text citations linking to “works cited” or references at the end of the paper; format may include a few minor errors. You incompletely document sources of information with in-text citations linking to “works cited” or references at the end of the paper; format includes significant errors. You inadequately document sources of information with either in-text citations or “works cited” or references at the end of the paper; whatever documentation exists includes multiple and serious errors. null |
| Mechanics | You write in complete, well-constructed sentences with faultless grammar, word choice, punctuation, and spelling; writing is sharp, coherent, and demonstrates sophisticated clarity. You write in complete sentences with mostly correct grammar, word choice, punctuation, and spelling; minor errors may exist but do not compromise meaning. You write in unclear sentences with significant errors in grammar, word choice, punctuation, and spelling that may compromise meaning. You write in incomplete, incomprehensible sentences filled with serious errors in grammar, word choice, punctuation, or spelling. null |
