| The job description for Chef de Partie at Hillscape Resort is located in Resources in Engage. Assessment 1 Part B – Performance agreement and performance appraisal to be completed based on the information below. You are the kitchen manager it is your job to monitor Jo-Li’s performance using a minimum of two methods. You will use these observations to establish the specific areas in which Jo-Li needs to improve her performance. Location: Main kitchen of Hillscape Resort Team member: Jo-Li. 2 years’ service as a Chef de Partie Recently Jo-Li has started to arrive late for her morning shifts and seems very quiet. On the days she arrives late, her uniforms are not ironed. The timing of preparation for lunch service is affected, as her direct reports are not sure what to do as no prep list has been left. Her colleagues have helped her out because they like her, but are finding it difficult to cover for her and standards are dropping because they have to rush. To date no one has talked to Jo-Li about this problem. Over the past 2 years Jo-Li has proved to be a loyal team member, who manages her section well and the standard of her work is good. As the kitchen manager you observe Jo-Li arriving 25 minutes late. In assessment 2 you met with Jo-Li and conducted a performance agreement (role play / video). In between you have completed an informal performance-counselling interview, and recorded the outcome on her personal file. There has been no improvement in Jo-Li’s punctuality and Jo-Li’s colleagues have approached you, complaining that it is no longer possible to cover for Jo-Li and complete work required to standard. Yesterday the first table seated for lunch complained about having to wait 20 minutes for their entrée. This was because Jo-Li was late and the section was not prepared for service. Other tasks, such as fridge temperature recordings are also being rushed or missed. Use the underperformance meeting plan template to help you identify the specific area or areas to improve performance.Use the performance improvement plan template to help you support the employee to meet agreed outcomes during the formal counselling session. |
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